SHIPPING & RETURNS
SHIPPING POLICY
JERMAX GOURMET offers a reliable and efficient shipping service to ensure that your orders are delivered promptly and securely. We take great care in packaging our products to maintain their freshness during transit. Our transparent and competitive pricing policy is aimed at providing cost-effective shipping options to our valued customers.
Explore our wide range of delectable candies and nuts and shop with confidence, knowing that your satisfaction is our top priority.
Shipping is free for any purchase of $75.00 or more before taxes ($7.50 for any order below the minimum) on the website www.confiseriejermax.com, except in the event of a promotion at the discretion of the company, and this, for Quebec and Ontario only.
For any order below $75.00, a fee of $7.50 is applied.
Shipping costs are $15.00 per order for the following provinces: Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia and Saskatchewan.
Shipping costs are $18.00 per order for the following provinces: Newfoundland and Labrador, Northwest Territories, Nunavut, Prince Edward Island and Yukon.
If an item ordered is damaged during shipping, incorrect or missing, please contact confiserie jermax immediately. To do so, write to info@confiseriejermax.com
RETURN & EXCHANGE POLICY
We understand that customer satisfaction is paramount, and JERMAX GOURMET is dedicated to ensuring a seamless shopping experience. Our return and exchange policy is designed to provide clarity and assurance to our customers, allowing them to make informed decisions with confidence.
In the event of any concerns or product dissatisfaction, our efficient return and exchange process is aimed at resolving issues promptly and satisfactorily. Your trust in our products and services is our driving force, and we are committed to upholding the highest standards of customer satisfaction.